Terms and Conditions

Last Updated: [2/3/2025]

Welcome to LightBite (https://lightbite.in/). These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with these terms.

1. General Information

  • LightBite is an online food delivery platform that allows users to order food from our listed menu.
  • We operate through Dukaan.io, where customers can place orders for cash on delivery (COD).
  • These terms apply to all visitors and users of our platform.

2. Ordering and Payment

  • Users can browse food items on our website and are redirected to our Dukaan.io store for ordering.
  • Orders must be placed with accurate details, including name, address, phone number, and email.
  • We only accept cash on delivery (COD); no online payment methods are available.
  • Once an order is placed, it cannot be canceled unless the customer contacts support immediately.

3. Delivery Policy

  • We deliver food within 15 minutes of order confirmation, depending on location and availability.
  • Users must ensure their address and contact details are correct for successful delivery.
  • If the delivery is unsuccessful due to incorrect details or unavailability of the customer, we are not responsible for delays or non-delivery.

4. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information when placing an order.
  • Accept full responsibility for any issues caused by incorrect information.
  • Not misuse or abuse our services in any way.

5. Refund and Cancellation Policy

  • Since we provide fast food delivery, we do not offer refunds once an order has been placed and prepared.
  • If there is an issue with your order, you can contact us immediately for assistance.

6. Data Privacy and Security

  • We collect and store personal information (name, phone number, address, email) only for order processing.
  • Our data is stored securely with Google Sheets and two-step verification for protection.
  • For more details, refer to our Privacy Policy [insert link].

7. Prohibited Activities

Users must not:

  • Provide false or misleading information.
  • Attempt to hack, disrupt, or interfere with our website or services.
  • Use automated tools or bots to place orders.
  • Engage in abusive behavior toward our staff or delivery personnel.

8. Service Availability

  • LightBite reserves the right to modify or discontinue services at any time without prior notice.
  • We are not liable for service interruptions due to unforeseen circumstances, including but not limited to technical issues, internet disruptions, or natural disasters.

9. Intellectual Property

  • All content, including logos, images, and text on LightBite and our Dukaan.io store, is our intellectual property.
  • Users may not copy, distribute, or modify any content without permission.

10. Limitation of Liability

  • LightBite is not responsible for any damages, losses, or health issues arising from the consumption of food ordered through our platform.
  • Users assume full responsibility for their dietary preferences and allergies.

11. Updates to Terms and Conditions

  • We may update these Terms and Conditions at any time without prior notice.
  • The latest version will always be available on this page with the last updated date mentioned.

12. Contact Information

For any queries or concerns regarding these Terms and Conditions, you can contact us at:

Email: contact@lightbite.in
WhatsApp Support: 8217720156
Founder’s Email: skv.satyamvishwakarma@gmail.com