Privacy Policy

Last Updated: [2/3/2025]

Welcome to LightBite. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services.

1. Information We Collect

We collect the following personal information to process and deliver food orders:

  • Name
  • Phone Number
  • Address & Landmark
  • Email
  • Cookies for user experience improvement

We do not collect or store payment information, as we only accept cash on delivery (COD).

2. How We Collect Data

We use a third-party service provider, Dukaan.io, to manage our online store. When users visit our website (https://lightbite.in/), they are redirected to our Dukaan.io store, where they can:

  • Browse food items
  • Add items to their cart
  • Provide necessary details (name, address, phone number, email)
  • Place an order for cash on delivery

3. Purpose of Data Collection

We collect user data for the following purposes:

  1. To deliver food items quickly and efficiently
  2. To recommend food items based on user preferences

4. Data Sharing and Third Parties

  • We do not share user data with any third parties.
  • We only use Dukaan.io for e-commerce purposes, and Dukaan.io does not have access to customer data.
  • We do not sell user data.

5. User Rights and Choices

  • Users can request data deletion by contacting us via WhatsApp at 8217720156 or emailing contact@lightbite.in.
  • Users can update or change their details at checkout.
  • Users can log out from Dukaan.io for privacy control.

6. Security Measures

We take strong security measures to protect user data:

  • All data is stored securely in Google Sheets with two-step verification.
  • Only authorized personnel can access the data.
  • User data is password-protected and cannot be shared or transferred.

7. Cookies and Tracking

  • We use basic cookies provided by Dukaan.io to improve user experience and checkout functionality.
  • We do not allow third-party tracking.

8. Data Retention

  • We store user data for 365 days.
  • If a user is inactive for 365 days, we delete their data.
  • Users can request data deletion at any time.

9. Legal Compliance

  • LightBite is not a registered company yet, as per Indian government regulations. Businesses with revenue below ₹20 lakh per annum can operate without registration.
  • However, we have an FSSAI license for food safety compliance.
  • There are no age restrictions for visiting our website.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Users can always see the latest update date at the top of this page. We do not send notifications for changes.

11. Contact Information

For privacy-related concerns, you can reach us at:

Primary Email: contact@lightbite.in
Founder’s Email: skv.satyamvishwakarma@gmail.com
WhatsApp Support: 8217720156
Customer Support Page: https://lightbite.in/customer-support/